Universal Studios Singapore is committed to creating an inclusive and accessible experience for all guests.
If you have mobility challenges or other disabilities, the park offers services to ensure a smooth visit. Wheelchair users can enjoy accessible pathways and separate queues at select attractions.
Guests can also rent strollers, wheelchairs, and Electric Convenience Vehicles (ECVs) inside the park, near the stroller and wheelchair rental area at the entrance.
Universal Studios Singapore gets over 4 million visitors a year, so it’s best to book your tickets early. The General Admission ticket is the most budget-friendly, the Express Pass helps you skip lines, and the VIP Pass offers a premium experience.
Bringing a Service Animal
Universal Studios Singapore welcomes service animals in most areas, including attraction queues, shops, and restaurants.
Guide dogs are allowed in all restaurants, but other service animals may have restrictions in Halal-certified dining areas, so it’s best to check with Guest Services before starting your visit.
However, some rides can’t accommodate service animals for safety reasons.
- Accelerator
- Battlestar Galactica: CYLON
- Battlestar Galactica: HUMAN
- Revenge of the Mummy
- Dino-Soarin’
- Jurassic Park Rapids Adventure
- Canopy Flyer
- Enchanted Airways
- Puss In Boots’ Giant Journey
If you want to go on these rides, the park provides portable kennels where your service animal can stay while you enjoy the attraction.
For a designated walking area, head to the spot near the WaterWorld entrance, across from the guest restrooms.
Haven’t bought your Universal Studios Singapore tickets yet? Let us help you decide between a General Admission, Express, or VIP ticket.
Accessible Parking & Entrance
Guests with a Disabled Parking Permit can park in a designated area near the Visitor’s Centre for easier access to the park.
Just inside the main entrance, guests can find the wheelchair and stroller rental facility, which also offers storage for bulky items.
Most attractions have a separate entrance for manual wheelchair users, providing a less crowded path for easier access.
Related Reading
# Zones at the Studios
# Must-experience rides
# Popular shows
# S.E.A Aquarium combo tours
# Minion Land
Accessibility for Wheelchair Users & Guests with Prosthetics
Wheelchairs:
All restrooms have accessible facilities, and companion restrooms are available. Reserved viewing areas for wheelchair users are marked at many shows.
Guests using manual wheelchairs can access attractions through a designated entrance, while some shows like WaterWorld, Donkey LIVE, and Shrek 4-D allow guests to stay in their wheelchairs.
ECVs and electric wheelchairs cannot enter ride vehicles or queues, but manual wheelchairs are available for transfer. Staff cannot lift or carry guests, so self-transfer is required.
Prosthetic Limb Rules:
- Must be removed: Battlestar Galactica (CYLON & HUMAN), Canopy Flyer.
- Must be secured or removed: Jurassic Park Rapids Adventure, Revenge of the Mummy, Enchanted Airways, Puss In Boots’ Giant Journey, Transformers.
- Guests must grasp ride restraints with at least one arm and sit upright independently.
Check ride-specific boarding rules if missing lower limbs.
Things to know before visiting USS
# Opening hours
# Height Requirements
# Wait times
# Faqs about the park
# Ways to reach
Accessibility for Guests with Hearing Disabilities
Universal Studios Singapore offers assistive listening in many attraction queues and shows.
Venues like Pantages Hollywood Theater, Lights, Camera, Action!, WaterWorld, Donkey LIVE, and Shrek 4-D Adventure have amplified audio for better sound clarity.
Most modern hearing aids will automatically pick up the signal, but assistive listening devices can be borrowed from Guest Services if needed.
Some TV monitors display captions in English for video content in queues, while safety-related videos have captions in English and Simplified Chinese.
Captioning is also available at Lights, Camera, Action! (pre-show) in Simplified Chinese and Shrek 4-D Adventure (pre-show and main theatre) in English.
Guests with hearing disabilities should inform an attendant upon arrival for the best assistance.
Recommended Reading
# Rider safety
# Essential tips
# Meet and Greet characters
# Super nintendo world
# First-aid stations
Accessibility for Guests with Vision Disabilities
Service animals are welcome in most areas, including queues and restaurants (except Halal-certified ones), and portable kennels are available for rides that cannot accommodate them.
Park staff are trained to assist with navigation and attraction guidance, and many shows like Shrek 4-D Adventure and Donkey LIVE allow guests to remain in wheelchairs.
The park also offers a Guest Assistance Pass, allowing individuals with disabilities and a caregiver to use express queues (available at Guest Services with documentation).
With a simple park layout, navigation is easier, and immersive rides like TRANSFORMERS: The Ride and Revenge of the Mummy provide engaging sensory experiences. Guests can check the Rider’s Guide for detailed accessibility information.
Oxygen Tank Policy at Universal Studios Singapore
Due to ride movements and special effects, oxygen tanks are not allowed on most attractions at Universal Studios Singapore. However, they are permitted at:
- WaterWorld (seek help from a team member)
- Donkey LIVE
- Shrek 4-D Adventure (only in stationary seating)
For guidance, guests should check with a team member at these locations.
Additional Support
The park’s team members are trained to assist guests with special needs. Visitors can contact Guest Services in advance or seek assistance upon arrival for further inquiries.
Universal Studios Singapore strives to create an enjoyable and accessible experience for all guests. For more information, contact Guest Services directly before your visit.
